Frequently Asked Questions
Everything you need to know about our premium architectural hardware.
What is the typical lead time for orders?
Most of our standard hardware and lighting items are dispatched within 1-2 business days. Custom finishes or large-scale orders may require additional processing time, which will be communicated at checkout.
Do you offer international shipping?
Yes, we ship our products worldwide. Shipping costs and estimated delivery times are calculated automatically during the checkout process based on your location and order weight.
Can I return products if they don't suit my project?
We offer a 30-day return policy for all standard items in their original packaging. Please note that custom-made or bespoke orders are non-refundable unless they arrive damaged or defective.
Are your brass products lacquered or unlacquered?
We offer both options. Our 'Living Finishes' are unlacquered and designed to age gracefully over time, while our lacquered products feature a durable coating to maintain their original luster.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), as well as digital wallets like Apple Pay, Google Pay, and PayPal for a secure and seamless checkout experience.
Do you provide trade discounts for interior designers?
Yes, we have a dedicated trade program for architects, interior designers, and developers. You can apply for a trade account via our website to access exclusive pricing and dedicated support.